Shipping policy
Key Largo Fisheries Shipping Policy
Key Largo Fisheries takes enormous pride in every product we offer and strives to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS. As such, the shipping guidelines published on this website are not guarantees of shipping or arrival date.
KLF is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am - 8 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. Most of our products can be refrigerated upon arrival to preserve freshness.
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition.
KLF reserves the right to schedule the arrival of your order earlier than estimated to prevent delays, based on operational conditions.
Key Largo Fisheries is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
KLF does not require a signature for the delivery of most of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a request will need to be submitted 3 days prior to the scheduled delivery date. KLF is not responsible for delays in transit caused by address modification.
We offer a 100% Freshness Guarantee on all of our orders. Key Largo Fisheries and its fishermen ship the freshest Seafood guaranteed. We have defined safe shipping procedures for temperature-controlled delivery methods as well as supplying consumers with storage information and insight about our product’s shelf life. However, sometimes even with the greatest of care, something can go wrong. Call or email KLF within 24hrs and we will replace the product.
Nationwide Next-Day Shipping
Orders must be placed by 5pm the day before for the next day Overnight shipment. Your Products will ship with frozen gel packs. Remove the products from your delivery box and follow instructions on the handling of the product.
Any inquiries, please email us at online@keylargofisheries.com.
All packages are shipped via UPS Next Day Air (Delivery by 12pm) or Air Saver (Delivery by 7pm), therefore we cannot ship to P.O. Box addresses.
When are your shipping days?
Our shipping days are Mondays through Thursday. We do not ship on Friday, Saturdays or Sundays. We also do not ship on holidays recognized by UPS (New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving Day and Christmas Day).
2023 Blackout Delivery Days:
- Sunday, July 4th
- Monday, September 6, Labor Day
- Thursday and Friday, November 25th-26th, Thanksgiving
- Saturday, December 25th, Christmas
- Saturday, January 1st 2022, New Year’s Day
How do you ship your products?
All of products are shipped in a corrugated box using insulated walls and Gel Packs. Gel packs have the added benefit over ice that they do not cross-contaminate foods as ice can do when it turns liquid and mixes with the foods. Gel packs are made of non-toxic materials that will not liquefy, and therefore will not spill or contaminate if the container breaks. Gel packs may be made from hydroxyethyl cellulose (Cellusize™) or vinyl-coated silica gel.
Upon receipt of your package, remove all Fresh products from the box, and put it in the refrigerator. Also remove all frozen products and put them in the freezer.
What is your cancellation policy?
Cancellation is required 3 calendar days prior delivery date to receive a full refund. Email online@keylargofisheries.com for assistance. Example: If you order for Thursday delivery, you will need to cancel your order by Monday 12 p.m. EST. Any cancellation requests after the 3 day window, will not qualify for a refund.
Do you offer insurance coverage on order shipments?
KLF provides insurance coverage on all our shipments. If your package is delivered damaged you are eligible to a “damaged product and shipping box claim”. Please reach out to online@keylargofisheries.com and we will work on the process with you.
KLF is not responsible for refunds or reshipments of delayed packages, lost packages, or stolen packages. Place a claim by submitting a ticket through our support team online@keylargofisheries.com